Most of us have been taught that by cutting out the middle man we can save money, but is that all you save? When it comes to internet access and phone service working with the Incumbents or Baby Bells is a mixed bag. Certainly there are competitive companies that can give you the same or better phone service than the Baby Bells which suffer from years of a monopolistic market but is it the same for internet service?

DSL service is actually quite different than phone service. Besides the obvious difference of one being data and one being voice, competitive carriers generally use their own equipment which is kept at the phone company's facilities. In this case, asking your phone company to make changes to your service is dependant on your phone company and depending on how smoothly they run their operations you could have a very pleasant experience. Internet service, however is different. Many baby bells resell their service which is then sold under a different name. You may be buying internet access and not realize that you're really buying Verizon DSL under another name.